This Privacy Policy explains how we collect, use, share and protect the information in the course of operating our business. This Privacy Policy applies to the personal information of consumers that is collected or used by OSI, its affiliates, or subsidiaries (collectively, “OSI”, “we”, “our”, “us”). This Privacy Policy applies to all the personal information that OSI collects when consumers interact with us, such as when visiting our websites, using or purchasing our products or services, contacting customer service, and when interacting with us as a business customer, supplier, or business partner.
This includes, without limitation, all online and offline collections of all types of personal information; provided, however, that data that is subject to special legal or regulatory requirements (
e.g., protected health information) will be subject to different or additional policies as required by law.
By using this OSI Web Site or by providing any information to us, you agree to this Privacy Policy and its terms.
OSI may ask you to provide personal information for purposes including, but not limited to, the following:
- Ordering OSI products and services
- Receiving information about OSI products and services
- Participating in OSI online communities, including our social media channels/pages
- Storing your preferences for future interactions and communications from OSI
- Helping us to develop products and services
- Creating marketing campaigns
- Customizing communications
- Optimizing customer services
- Website enhancement
- Improving products and services
- Resolving consumer and/or product and services issues
- Any other purposes not otherwise prohibited by law
OSI maintains physical, technical, and administrative safeguards to protect your personal information and only allows disclosures as permitted by law to assist in providing products or services.
Personal information collected may include:
- Contact information, such as name, address, email, telephone number, fax number, organization name, and/or job title
- Unique identifiers and preference information such as username, password, marketing preferences, internet protocol (IP) address, browser type, operating system, computer or mobile device, or navigation and clickstream behavior for online interactions
- Financial or identifying information such as bank account details, contact persons, and taxpayer identification numbers
- Product purchase information history and documentation
- Pictures, video, and audio recordings where you have provided your permission
- Sensitive personal information, such as health information or reports of an individual end-customer
OSI will retain and use the personal information collected for the above-mentioned processes and processing purposes in accordance with legal obligations.
If you choose not to provide the personal information we reasonably require, it may hinder OSI’s ability to provide the information or services you have requested.
OSI will not collect personal information from anyone we know to be under the age of 18 without prior, verifiable consent from his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
OSI will retain your personal information for as long as reasonably necessary for its business purposes and to comply with legal obligations.
OSI may share personal information we have collected with companies or agents doing technological maintenance or working on our behalf to help fulfill business needs, including providing customer services and distributing marketing communications. OSI may also share personal information with our subsidiaries and affiliates.
Other service providers that may be used to perform certain functions on our behalf and your personal information may be disclosed in order to perform their intended functions.
OSI does not share your personal information with unaffiliated third parties for their own direct marketing purposes.
This Privacy Policy may be amended at any time. If material changes are made in how personal information is collected, used, disclosed, or otherwise processed, this Privacy Policy will be updated and posted on the OSI Website.
For those who reside in California, please see our Notice for California Residents Only for additional information regarding our practices.
The Privacy Policy was last updated on July 1, 2022.
This Notice supplements our general Privacy Policy and further describes our privacy practices as required by the California Consumer Privacy Act of 2018 (“CCPA”). This Notice does not apply to California residents traveling outside of California.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with Consumers ("personal information"). Specifically, OSI may collect the following categories of personal information from you:
- Identifiers, such as name, address, email, telephone number, fax number, social security number, passport number
- Demographics, such as gender, income level, or age
- Online activity information, such as Internet Protocol (“IP”) address or browsing history
- Location information that you provide or that we collect via your device, subject to your settings
- Inferences regarding preferences or other characteristics
- Transaction information, such as password and purchase histories
- Payment information, such as payment card numbers
- Audio, electronic, visual, thermal, olfactory, or similar information, such as pictures, video, and audio recordings where you have provided your permission
- Biometric information
- Professional or employment-related information, such as employer, job title, work history, professional qualifications, publications, awards, and references
- Education information
- Sensitive personal information, such as health information
We may collect personal information about you from a variety of sources, including:
- From You: We collect information that you submit to us.
- From Your Devices: When you use our services, we may collect information about the devices you use to access the services, including the hardware model, operating system and version, IP address and other unique device identifiers, mobile network information, and information about the device’s interaction with our services.
- Location Information: We may collect different types of information about your location, including general information, such as the city, state, and/or zip code associated with your IP Address.
- Social Media Networks and Other Third Parties: We may obtain information about you from third parties and sources, such as our vendors, web-hosting providers, analytics providers, or advertisers.
We may disclose your personal information in the following circumstances:
- With your consent. We may share or disclose your information if you ask or authorize us to do so.
- Among affiliates. We may share your information with our affiliated companies and other partners or collaborators for the purposes of processing, analyzing, or storing your information or otherwise as needed.
- With service providers. We engage service providers to perform a variety of services and functions for us, such as data storage, order fulfillment, customer service, call-center support, transmitting emails, and managing digital content. We may share your information with such service providers on the condition that the service providers use your information only on our behalf and pursuant to our instructions.
- To comply with legal requirements and to protect you, us, and others. Notwithstanding anything to the contrary in this Notice, we reserve the right to retain and disclose your information at our discretion if we believe in good faith that such retention and disclosure are necessary to: (i) comply with relevant laws or to respond to subpoenas, warrants, or similar process served on us; (ii) protect and defend our rights or property, you, or third parties; or (iii) ensure the safety and security of our services, systems and of our customers and third parties.
- In connection with a business transfer: In the event we go through a business transition such as a merger, acquisition by another company, bankruptcy, reorganization, or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction. You acknowledge that such transfers may occur and are permitted by this Notice and that the new entity may continue to process your information as set forth in this Notice.
- If the information has been aggregated, de-identified, or otherwise does not identify you personally: We may share or disclose information that has been aggregated, de-identified, or otherwise does not identify you or information that you choose to make public. This Notice does not limit our use or disclosure of de-identified information (i.e., information from which your name and any other personally identifying information has been removed) in any way, and we reserve the right to use and disclose such information to our partners, advertisers, and any other third parties at our discretion.
We may disclose the following categories of personal information for our business purposes:
- Identifiers
- Demographics
- Online activity information
- Location information
- Inferences regarding preferences or other characteristics
- Transaction information
- Payment information
- Audio, electronic, visual, thermal, olfactory, or similar information
- Biometric information
- Professional information
- Education information
- Sensitive personal information
OSI does not and will not sell your personal information.
California law grants its residents certain rights regarding the collection and use of their personal information. Subject to certain limitations, Consumers have the following rights:
- Right to know. You have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information.
- Right to delete. You have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information.
If you are a California resident and would like to exercise your rights, please submit your request to info@orthopedicsciences.com or call us at (562) 799-5550. Please note that we may require additional information from you in order to honor your request, and there may be circumstances where we will not be able to honor your request. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes.
California residents may also request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their “personal information” (as defined under the California Online Privacy Protection Act), if any, for their direct marketing purposes in the prior calendar year, as well as the type of “personal information” disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to info@orthopedicsciences.com.
OSI reserves the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated notice on this website and update the Notice's effective date. Your continued use of the OSI Website or continued engagement with OSI in any manner following the posting of changes constitutes your acceptance of such changes.
